At Makeupstash Pakistan, we are committed to ensuring your utmost satisfaction with your shopping experience. Customer happiness is our primary concern, and we understand that sometimes situations may not go as intended. To address this, we have established a hassle-free return and refund policy.
Returns for Damaged or Incorrect Orders: If you receive a product from us that is damaged, leaked during delivery, or differs from what you ordered, we are here to assist you. To help us process your claim smoothly, we kindly request that you record a brief video while opening the package to serve as proof of the damage.
Timeframe for Returns: We want to give you sufficient time to assess your purchase. Therefore, you have a 15-day window from the delivery date to initiate a return.
Free Returns: We cherish our customers and want their shopping experience to be enjoyable. As such, we bear the cost and handling of returning packages. Simply inform us of the return, and we'll arrange for our own courier to pick up the product.
Easy Return Process: For your convenience, we have designed a simple return form accessible from our website's homepage. To initiate the return process, please fill out the form with the necessary details. Our team will promptly review your request, and upon approval, you will receive an email notification. A member of our team will collect the product from your address within 2-3 days.
Refund Options: We recognize that individual preferences vary, which is why we offer two refund options for eligible returns:
a) Cash Refund: If you prefer a cash refund, we will transfer the full amount paid by you within 15 days of receiving the returned product. Please ensure that the item is in its original condition and packaging.
b) Store Credit: Opting for store credit gives you even more value. We will issue you a credit equivalent to 110% of the amount paid by you within 5 days of receiving the returned product. Yes, that's 10% extra! This store credit will be provided to you in the form of a Gift Card, which you can use for future purchases on our website. At checkout, you can apply the gift card code to avail the credit.
Exclusions: Please note that our return and refund policy does not cover sample/trial-sized items and free gifts received with orders. It applies solely to full-sized products.
At Makeupstash Pakistan, we are dedicated to making your shopping experience delightful and ensuring your satisfaction with our products and services. If you have any concerns or questions about our return policy, please do not hesitate to reach out to our customer support team. We are here to assist you in any way we can.