Returns & Exchange Policy

At MakeupStash Pakistan, your satisfaction means the world to us. We work hard to deliver authentic, well-packed, and carefully handled beauty products to your doorstep. However, we also understand that unexpected issues can arise. In such cases, we have a clear and customer-focused replacement policy in place.

🚚 Eligible for Replacement:

We offer replacements only under the following conditions:

  1. Wrong Product Delivered
    If you receive an item that differs from what you ordered, we will happily replace it with the correct one.

  2. Damaged or Leaked Item
    If your product arrives damaged or has leaked during delivery, we will send you a fresh replacement at no cost.

Note: In both cases, we kindly request that you record a short video while unboxing your package. This helps us process your claim quickly and fairly.

🕒 Timeframe to Report:

You must report any issue within 05 days of receiving your order. Claims made after this period may not be eligible for replacement.

Refund Policy Update:

As part of our updated policy, we do not offer cash refunds or store credit. Over time, we have unfortunately experienced repeated cases of misuse and fraudulent refund claims — even when products were received in perfect condition.

To ensure fairness for all genuine customers and to maintain the integrity of our service, we have chosen to focus on replacements only.

  1. We believe in fairness for every customer — fraudulent refund claims raise product costs for honest shoppers. Our no-refund policy helps keep prices reasonable and services fair.

  2. We care about trust, not transactions — by offering replacements, we ensure every genuine concern is addressed, while maintaining a system that’s transparent and accountable

🚫 Important Exclusions:

  • No replacements or exchanges on sample-sized items or free gifts

  • Products must be returned in original condition with no signs of use