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At Makeupstash Pakistan, we are dedicated to ensuring your satisfaction. If you receive a damaged, leaked, or incorrect order, we request that you record a brief video while opening the package as proof. You have a 15-day window from the delivery date to initiate a return. We cover the cost and handling of returning packages, making the process hassle-free. Our user-friendly return form on the website streamlines the return process. Upon approval, our team will collect the product within 2-3 days. You can opt for a cash refund within 15 days or choose the convenience of 110% store credit via a Gift Card within 5 days. Please note that the policy applies to full-sized products and excludes samples and free gifts. Your satisfaction is our utmost priority, and we're here to assist you.