Last Updated: October 8, 2026

At Makeup Stash Pakistan, we are committed to providing a smooth, reliable, and convenient delivery experience. We carefully process every order and work with trusted courier partners to deliver your products safely and on time.

1. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next available business day.

During sales, promotional campaigns, or periods of unusually high order volume, processing may take slightly longer.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

• Major cities and urban areas: 2–5 business days

• Remote and outlying areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer during public holidays, adverse weather, courier disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

3. Shipping Charges

Standard shipping charges are calculated according to the applicable delivery service and order details.

Free Shipping Over Rs. 5,800

Enjoy free standard shipping on orders above Rs. 5,800.

Orders below the free-shipping threshold may be subject to standard shipping charges, which will be displayed during checkout.

4. Shipping Partners

We work with reliable courier and delivery partners to ensure that orders are transported securely and efficiently.

Once an order has been handed over to the courier, delivery is subject to the courier's operational schedule and service coverage.

5. Order Tracking

Once your order has been dispatched, a tracking number may be provided through the contact information associated with your order.

You can use the tracking information to monitor the progress of your shipment through the relevant courier service.

If tracking information is not updated immediately, please allow some time for the courier system to register the shipment.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your:

• Full name

• Phone number

• Email address

• House/building number

• Street or area

• City

• Any relevant delivery instructions

are entered correctly.

Makeup Stash cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

Our courier partner may contact you using the phone number provided with your order.

Please remain available to receive your shipment and cooperate with the courier when necessary.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the courier is unable to reach the recipient, additional delivery attempts or charges may apply depending on the circumstances.

8. Shipping Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather

• Public holidays

• Courier operational issues

• Incorrect delivery information

• High order volumes

• Road closures or transportation disruptions

• Other unforeseen circumstances

We appreciate your patience in such situations.

9. International Shipping

Currently, Makeup Stash only ships within Pakistan.

International shipping is not available at this time.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, leaked, or contains an incorrect product, please contact us as soon as possible.

For damaged, leaked, or incorrect orders, customers may be required to provide a clear unboxing video showing the package and its contents. This helps us verify the issue and process the appropriate resolution.

Please refer to our Return & Refund Policy for complete details regarding eligible returns, replacements, refunds, and store credit.

11. Delivery Confirmation

Delivery status may be confirmed through the courier's tracking system or other available delivery notifications.

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly so that we can assist you in investigating the delivery.

12. Return Shipping

If a return is approved, please follow the return instructions provided by our customer support team.

For eligible returns covered under our Return & Refund Policy, Makeup Stash will provide the applicable return instructions and arrangements.

13. Free Gift Promotion

Orders above Rs. 15,000 may qualify for a free gift, subject to the applicable promotional terms and gift availability.

The free-gift threshold is separate from the free-shipping threshold.

14. Contact Us

If you have any questions or concerns regarding your order or delivery, please contact our customer support team through the contact information provided on our website.

We are committed to making your Makeup Stash shopping experience as smooth, secure, and convenient as possible.